Level 2 Diploma in Aviation Environment

This course teaches you what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

 Further, it teaches you the aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

Course Duration: 400 Hours (3 hrs/day, 6 Months)

What you will learn

Upon completing this course you will have the skills to:

  • Understand how airlines and airports operate in relation to the provision of passenger services
  • Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger and baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • The ground operations working environment
  • Standard ramp operations terminology
  • The departments of an airport and how they work together
  • Basic safety and security for efficient operations
  • Procedures for key aircraft ground servicing tasks
  • IATA Airport Handling Manual and IATA Ground Operations Manual standards

Course content

  • Health and safety within aviation Aviation security
  • Aviation communications
  • Airport check-in services
  • Aircraft boarding and arrival services
  • Airport baggage processing
  • Loading and unloading of aircraft
  • Airport baggage facilities
  • Aviation passengers with special requirements
  • Aircraft Load Instruction Reports
  • Aircraft marshaling
  • Support Flight Operations
  • Aircraft dispatch process

 

Who should attend

This course is recommended for:

  • Aspiring aviation enthusiast willing to work for airport job roles with the  following attributes
  • Age:  18 and above
  • Education Qualification: High School and above in any faculty

Certificate awarded

An OFQUAL accredited Certificate is awarded to participants successfully passing the final exam.